Cancellation/Refund Policy

1. Introduction

This Cancellation/Refund Policy outlines the terms under which users can cancel their subscription or request a refund for the School Management Services SAS module. We aim to provide a transparent and user-friendly policy that safeguards the interests of both the users and our organization. It is essential that users read this policy thoroughly before subscribing to our services. By subscribing, you agree to abide by the terms outlined in this policy. Our goal is to ensure clarity regarding cancellation and refund processes. This policy reflects our commitment to customer satisfaction and service quality. Users are encouraged to reach out with any questions or concerns regarding this policy. We are dedicated to maintaining an open line of communication with our customers. Your understanding of our cancellation and refund policies is important for a smooth user experience. Regular reviews of this policy help us keep it relevant and effective.

2. Cancellation Process

To initiate a cancellation, users must submit a formal request through our designated communication channels. Requests can be made via email or through the support portal. Upon receiving your cancellation request, we will process it within 5 business days. It is important to note that cancellation requests must be submitted prior to the next billing cycle to avoid further charges. Users will receive a confirmation of their cancellation once it has been processed. Detailed instructions for the cancellation process can be found on our website. We recommend keeping a copy of your cancellation confirmation for your records. If you experience any issues during the cancellation process, please contact our support team for assistance. Your timely submission of cancellation requests ensures a smooth transition. Transparency in our cancellation procedures is a priority for us.

Submit cancellation requests via email or support portal.
Cancellation requests processed within 5 business days.
Submit requests before the next billing cycle.
Confirmation of cancellation will be sent to the user.
Keep a copy of the cancellation confirmation.
Contact support for assistance if issues arise.
Timely submissions ensure a smooth transition.
Instructions are available on our website.
Transparency is essential in our processes.
We prioritize customer satisfaction in cancellations.

3. Refund Eligibility

Refund eligibility is determined based on specific criteria outlined in this policy. Users may be eligible for a refund if they cancel their subscription within the initial 30 days of service. Refunds are only applicable for monthly or annual subscription fees and do not cover third-party services. To qualify for a refund, users must demonstrate that they have not utilized the service during the refund period. Requests for refunds must be submitted within 30 days of cancellation. Our support team will review each request on a case-by-case basis. We reserve the right to deny refunds if the criteria are not met. Clear communication regarding eligibility criteria is vital for user understanding. Users are encouraged to review their usage patterns before requesting a refund. Transparency in our refund process ensures trust between us and our users.

Refunds available if canceled within the first 30 days.
Applicable for monthly or annual subscription fees only.
Third-party services are not eligible for refunds.
Users must not have utilized the service during the refund period.
Requests must be submitted within 30 days of cancellation.
Each request will be reviewed on a case-by-case basis.
Refunds may be denied if criteria are not met.
Clear criteria promote user understanding.
Review usage patterns before requesting a refund.
Transparency in the refund process fosters trust.

4. Processing Refunds

Once a refund request is approved, the processing time may take up to 14 business days. Refunds will be issued using the same payment method originally used for the transaction. Users will receive a notification once the refund has been processed. It is important to note that financial institutions may take additional time to reflect the refund in the user's account. We strive to ensure prompt processing of refunds and appreciate your patience during this time. Our team is dedicated to making the refund experience as smooth as possible. Users can track the status of their refund through their account dashboard. If any discrepancies arise during processing, our support team will assist in resolving them. We believe in maintaining clear communication throughout the refund process. Our goal is to minimize any inconvenience to users during this period.

Approved refunds may take up to 14 business days to process.
Refunds issued to the original payment method.
Users will be notified upon processing of the refund.
Financial institutions may delay reflecting the refund.
We strive for prompt refund processing.
Patience is appreciated during the refund period.
Track refund status via the account dashboard.
Support team available for any processing discrepancies.
Clear communication is maintained throughout.
Minimizing inconvenience is our priority during refunds.

5. Non-Refundable Charges

Some charges are explicitly non-refundable and will not be eligible for a refund under any circumstances. These include fees for any third-party services that may have been utilized during the subscription period. Additionally, processing fees associated with your transaction are non-refundable. Users are advised to review the terms for any third-party services before subscribing. Understanding non-refundable charges is crucial for informed decision-making. We strive to provide clarity on all financial aspects of our services. Users can refer to the billing section of our website for detailed information. Transparency regarding non-refundable charges builds trust and understanding. If you have questions about specific charges, please contact our support team. Our aim is to ensure users are fully informed about potential charges.

Some charges are non-refundable under any circumstances.
Non-refundable charges include third-party service fees.
Transaction processing fees are also non-refundable.
Review third-party terms before subscribing.
Understanding non-refundable charges is crucial.
Clarity on financial aspects is a priority.
Refer to the billing section for detailed information.
Transparency about charges fosters trust.
Contact support for questions about specific charges.
Users must be fully informed about potential charges.

6. Subscription Renewal

Subscriptions will automatically renew at the end of each billing cycle unless canceled by the user. Users will receive a reminder notification prior to renewal. It is essential to review your subscription status regularly to avoid unexpected charges. Users can opt-out of automatic renewal during the cancellation process. Failure to cancel before the renewal date will result in the automatic charge of the subscription fee. Users are encouraged to mark their calendars to monitor renewal dates. We strive to provide clear communication regarding renewal terms. Transparency about renewal practices helps users manage their subscriptions effectively. If you wish to discuss renewal options, please reach out to our support team. Our goal is to support users in making informed subscription choices.

Subscriptions automatically renew at the end of each billing cycle.
Users receive a reminder notification prior to renewal.
Regularly review subscription status to avoid unexpected charges.
Opt-out of automatic renewal during cancellation.
Failure to cancel results in automatic charges.
Mark calendars to monitor renewal dates.
Clear communication is provided regarding renewal terms.
Transparency helps users manage subscriptions effectively.
Contact support for discussions about renewal options.
We support informed subscription choices for users.

7. Changes to the Policy

We reserve the right to modify this Cancellation/Refund Policy at any time. Users will be notified of significant changes via email or through our platform. It is crucial for users to review the policy periodically for any updates. Continued use of our services after modifications indicates acceptance of the revised policy. Transparency regarding policy changes is important for user trust. We will provide clear information about the nature of any changes made. If users disagree with the modifications, they can choose to cancel their subscription. Our goal is to maintain open communication about policy updates. Users are encouraged to provide feedback on policy changes. Your understanding of our policies enhances the user experience.

We reserve the right to modify the policy at any time.
Significant changes will be communicated to users.
Users should periodically review the policy for updates.
Continued use indicates acceptance of revised policy.
Transparency is vital regarding policy changes.
Clear information about changes will be provided.
Users can cancel if they disagree with modifications.
Open communication is prioritized regarding updates.
Feedback on policy changes is encouraged.
Your understanding enhances the user experience.

8. Dispute Resolution

In the event of a dispute regarding cancellation or refund requests, users are encouraged to contact our support team for resolution. We strive to address issues promptly and effectively. If a resolution cannot be reached, we may suggest alternative dispute resolution methods. Our goal is to find amicable solutions to any disagreements. Clear communication is essential during the dispute resolution process. Users are encouraged to document their interactions regarding disputes. Transparency in our dispute resolution practices fosters trust. If necessary, we may involve management to facilitate resolution. We are committed to ensuring a positive user experience, even in challenging situations. Our aim is to maintain a constructive dialogue with our users.

Contact support for dispute resolution regarding requests.
We strive for prompt and effective issue resolution.
Alternative dispute resolution methods may be suggested.
Aim for amicable solutions to disagreements.
Clear communication is vital during the process.
Document interactions regarding disputes.
Transparency fosters trust in our practices.
Management may be involved if necessary.
Commitment to positive user experience is paramount.
Maintain constructive dialogue with users.

9. Contact Information

Users can reach our support team through various communication channels for inquiries regarding cancellations and refunds. Our support email and phone number are available on our website. We encourage users to provide as much detail as possible when contacting us. Prompt responses are a priority, and we aim to address user inquiries within 24 hours. Transparency about contact methods is essential for user satisfaction. We value user feedback and suggestions regarding our services. Your input helps us enhance our cancellation and refund processes. Our goal is to ensure you receive the support you need. Regularly updated contact information is available on our platform. We appreciate your trust in our services and are here to assist you.

Contact our support team for cancellation and refund inquiries.
Email and phone number available on our website.
Provide as much detail as possible when contacting us.
Prompt responses are prioritized within 24 hours.
Transparency about contact methods enhances satisfaction.
User feedback is valued and appreciated.
Your input helps us improve our processes.
Regularly updated contact information is provided.
We are dedicated to assisting users with their needs.
Thank you for trusting our services.

10. Final Remarks

Thank you for choosing our School Management Services. We are committed to providing a quality experience for our users. This Cancellation/Refund Policy reflects our dedication to transparency and fairness. Your understanding of our policies helps us serve you better. We appreciate your cooperation and adherence to these terms. Should you have any further questions, please do not hesitate to reach out. Our support team is always ready to assist you. We look forward to a long and fruitful relationship with our users. Together, we can ensure a seamless experience in school management. Your trust and satisfaction are our top priorities.

Thank you for choosing our School Management Services.
Commitment to quality experience for users is paramount.
Policy reflects our dedication to transparency and fairness.
Your understanding helps us serve you better.
We appreciate your cooperation with these terms.
Contact us with any further questions.
Our support team is ready to assist you.
Looking forward to a fruitful relationship with users.
Together, we ensure a seamless experience.
Your trust and satisfaction are our priorities.

CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

ROBOT AI TECHNOLOGY

003, HAWKERS PLAZA BUILDING,
SENAPATI BAPAT MARG, ORLEM MALAD WEST
Mumbai, Maharashtra 400064
Phone: 7021002187 | info@schoolexcel.in